Privacy Policy
Last Updated: Sept 5, 2025
Complete Auto Rehab Specialists (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when interacting with our website, services, and SMS communications.
1. Information We Collect
We may collect the following types of information:
Personal Information: Your name, phone number, email address, and other contact details you voluntarily provide.
Service Information: Appointment details, service history, and communications preferences.
Device & Usage Information: IP address, browser type, and browsing activity when using our website.
2. How We Use Your Information
We use the information you provide for the following purposes:
To schedule, confirm, and update your appointments
To send service reminders and important updates
To respond to customer service inquiries
To maintain records for operational and legal compliance
We do not sell or share your mobile information with third parties for marketing or promotional purposes.
3. SMS Messaging Program
Campaign Description
Our SMS program is designed to provide service-related communications to customers of Complete Auto Rehab Specialists. These may include:
Appointment scheduling and confirmations
Service reminders and updates
Important service-related notices
Customer care and support updates
Sample Messages
Examples of the messages you may receive include:
Appointment Reminder: “Reminder: Your vehicle service appointment at Complete Auto Rehab Specialists is scheduled for Tuesday at 10:30 AM. Reply STOP to unsubscribe.”
Service Update: “Your car is ready for pickup. Please stop by Complete Auto Rehab Specialists at your convenience. Reply HELP for assistance.”
Confirmation: “We’ve scheduled your appointment for Friday at 2:00 PM. Text STOP to cancel messages or HELP for support.”
4. Consent & Opt-In Process
We require your explicit consent before sending SMS communications. By providing your phone number and opting in, you agree to receive service-related text messages from Complete Auto Rehab Specialists.
How Consent Is Collected:
Website Forms: When you provide your phone number on our website form and check the SMS consent box.
In-Person or Phone Call: When you provide verbal consent, followed by a confirming SMS.
Keyword Opt-In: When you text a designated keyword (such as START) to our messaging number.
SMS Disclaimer (Non-Marketing)
“I consent to receive text messages about appointment scheduling, service updates, confirmations, and important notices from Complete Auto Rehab Specialists at the phone number I provided. I acknowledge that my consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply HELP for assistance or STOP to opt out. Privacy Policy & Terms.”
5. Data Sharing
We do not sell or share your SMS opt-in data, phone numbers, or consent records with third parties. Data is used only for service-related communications.
6. Data Security
We implement reasonable safeguards to protect your personal information, including secure data storage and encryption where applicable.
7. Your Rights
As a North Carolina resident, you have the right to:
Access the personal information we collect about you
Request corrections to inaccurate information
Withdraw consent for SMS communications at any time by texting STOP
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Complete Auto Rehab Specialists
441 N Wendover Rd, Charlotte, NC 28211
Phone: (704) 275-0097
Email: Hello@CarsMedical.com